Bimmer Motor Specialists - Coppell, TX
$700 - $800 a week
We are looking for a receptionist with high-energy and excellent customer service skills to join the BMS family. BMS is a family owned luxury automotive repair facility that has been servicing the DFW metroplex for over 15 years. We believe our success starts with our employees and are passionate about creating a positive environment built on the idea of teamwork, integrity, and fun.
Job Description:
- Answer all calls in a professional and friendly tone and screen when necessary.
- Check-in and create Repair orders for service advisors and intake the vehicle.
- Assist with any & all Customer Service situations. Ensure that every customer is satisfied and happy.
- Greet customers and enter customer information into our system.
- Schedule weekly appointments accordingly.
- Understand and take note of customer complaints or concerns to ensure customer satisfaction.
- Customer Follow-up & Updates when needed.
- Create callback notes for service advisor.
- Consistently check email and texts for client communications.
- Support the staff.
- Check out and handle client payments accordingly.
- Make sure the front area is kept clean and presentable.
Our Ideal Candidate Will Possess:
- Clear and pleasant speaking voice.
- Attention to detail with a strong organizational ability.
- Ability to concentrate and listen amid distractions and interruptions; able to work under pressure.
- Ability to take complete messages; including names, numbers, etc.
- Ability to relay call or telephone message to correct individual.
- Possess excellent customer relations abilities, polite and courteous manner, cooperative attitude, team-oriented.
- High School Diploma or equivalent.
- Ability to communicate and understand English, including reading and writing. Spanish is a plus.
- 3 or more years of customer service experience (Preferred).
- Professional appearance and work ethic.
- Automotive terms or some background in cars or automotive industry is a plus.
Job Type: Fulltime, Monday - Friday from 8:30am to 5:30pm
Benefits:
- Medical Insurance.
- Dental Insurance.
- Vision Insurance.
- Paid vacation/holidays.
- Employee discount on parts and service.
- Profit Sharing Program.
- Closed on weekends.
Work Location: In person