Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. They work with a guaranteed hourly rate plus commission based on sales and gross profit margin where the sky is the limit!
Duties and responsibilities may include the following:
- Greeting customers and answering basic automotive questions.
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
- Building accurate repair orders and ordering necessary parts for proper repairs.
- Answering customer questions about service outcomes and consulting with technicians when necessary.
- Informing customers about potential cost savings and warranty protections.
- Assisting customers with deciding on priority and necessity of repairs.
- Overseeing and managing the service center’s scheduling and workflow.
- Informing customers of changes in service or when their vehicle is ready to be picked up.
Requirements:
- Experience in the automotive field is highly recommended.
- A strong understanding of automotive technology and the automotive industry.
- Excellent customer service, interpersonal communication, attention to detail, and sales skills are a must.